Salesforce World Tour in Singapore #2024

Hello everyone~~~ It’s been half a year already, and our TerraSky Thailand team continues to provide updates and insights about Salesforce to you consistently. Today, we have news to share with you once again. The TerraSky Thailand team had the opportunity to participate in the Salesforce World Tour held in Singapore on May 8th, 2024. During this event, we gathered new information, knowledge, and updates on the latest trends in the Salesforce industry to share with you.

But first…What is Salesforce World Tour exactly, and why is it important?

Participating in Salesforce World Tour is like opening the door to a world of new technology and innovation. The event showcases new products and services from Salesforce designed to enhance efficiency for businesses and organizations. Additionally, it provides insights into future technology trends.

Salesforce World Tour in Singapore in 2024 is one of the most significant events in the technology and innovation industry for businesses. It is the place where we can share knowledge, experiences, and learn new trends with technology experts, executives, and Salesforce users from across Asia. This helps you gain a better understanding and knowledge of how to effectively use these technologies in your organization, providing a great opportunity to network and gain new perspectives to advance your business confidently.

8:30 AM: “Event Registration”

Upon arriving at the Marina Bay Sands Convention Centre, the first thing you’ll notice is the lively and genuine atmosphere created by the Salesforce team. Event registration is smooth and highly organized. Additionally, there are beautifully decorated activity booths and check-in points, along with refreshments and snacks available while waiting for the morning seminars.

9:00 AM: “AI-powered Technology with Tableau”

The presentation on “AI-powered Technology with Tableau” focuses on making data analysis easier and more efficient. It allows businesses of all sizes to fully leverage data to gain competitive advantages and sustainable growth.

1. AI for Enhanced Data Analysis

- Utilizing AI to enhance data analysis includes natural language processing for querying and searching data, enabling users to ask conversational questions and receive clear and understandable answers.

2. Real-time Data Analytics

- Enabling businesses to respond to situations and changes instantly, making decision-making more efficient and timely.

3. AI-driven Predictive Analytics

- Predicting future trends to help businesses prepare and strategize more effectively.

9:30 AM: “Main Keynote: World Tour Essentials Singapore 2024”

The main keynote covers essential technologies and innovations from Salesforce to help businesses grow and succeed in the digital era. Interesting technologies include Einstein AI developments, Tableau AI capabilities, Customer 360 platform presentations, and efficiency-enhancing technologies for streamlined operations. Also included is guidance on integrating Slack with Salesforce to enhance teamwork efficiency, reduce communication complexity, and increase operational flexibility.

10:40 AM: “Transforming Financial Services and Achieving Digital Success with Salesforce”

The presentation focuses on utilizing Salesforce to support customer success in the financial sector through:

1.AI and Machine Learning

- Einstein Analytics for Financial Services: Utilizes AI and Machine Learning to analyze customer data, predict trends and behaviors, enabling financial service providers to accurately offer products and services tailored to each customer.

2.Integration with Core Banking Systems

- Salesforce offers solutions that seamlessly integrate with core banking systems, facilitating easy access and linking of customer data and financial transactions.

3.Data Security and Compliance

- Data security and regulatory compliance: Salesforce emphasizes data security and compliance with stringent financial sector regulations, by presenting tools and features that ensure secure data management and adherence to various standards.

2:00 PM: “Enhancing Customer Service Efficiency and Satisfaction in the Digital Era”

Highlighting the use of reliable AI to improve and elevate customer service, featuring:

1.Einstein GPT for Service Automatic Content Generation

- Using GPT (Generative Pre-trained Transformer) technology to generate responses and content for customer interactions, improving the speed and accuracy of answering questions and providing service.

2.Einstein Bots Intelligent Chatbots

- Utilizing AI to create chatbots that efficiently respond to customer queries and resolve issues, reducing the workload of customer service teams and enhancing customer satisfaction.

3.Predictive Service Analytics Predictive Analytics

- Utilizing AI to forecast trends and potential issues in the future, enabling customer service teams to prepare and address issues proactively before they occur.

4:00 PM: “Boosting Sales Efficiency and Collaboration with Salesforce & Slack”

Using Salesforce and Slack to enhance sales efficiency, featuring:

1.Slack Integration Integrating with Slack

- Using Slack alongside Salesforce enables sales teams to communicate and collaborate seamlessly, whether sharing sales data, tracking deal statuses, or receiving various notifications.

2.Einstein for Sales AI for Sales

- Leveraging Einstein AI for sales data analysis and trend prediction helps sales teams identify high-probability sales opportunities and provides recommendations for next steps.

3.Einstein Conversation Insights Conversation Analysis

- Using AI to analyze conversations between sales teams and customers enables the identification of trends and deep insights that can be used to enhance sales strategy.

From the recent Salesforce World Tour in Singapore, TerraSky Thailand team gathered a wealth of interesting knowledge about technology innovations to share with all of you. Stay tuned for more articles and strategies to grow alongside Salesforce! Don’t forget to keep following us!