Are you facing these challenges?
Salesforce data and LINE chat history are disconnected
Customer information and conversation history are stored separately, making it difficult to see the complete customer context.
LINE OA Console
In Salesforce Workspace
The LINE OA console is embedded directly into the Salesforce workspace, allowing users to view and reply to customer conversations without switching between applications.
✓ Work within familiar Salesforce interface.
✓ Access data while communicating.
✓ Reduce unnecessary screen switching.
B2C
Shared Corporate OA
Use a company-wide LINE Official Account for B2C customer service and multi-agent inquiries.
✓ Single corporate LINE OA account
✓ Supports multi-agent customer conversations
✓ Suitable for customer service teams
B2B
1-to-1 Rep Accounts
Use dedicated LINE Official accounts for individual sales to support personalized B2B client communication.
✓ Dedicated LINE OA for each sales representative
✓ Supports 1-to-1 communication with key clients
✓ Supports personalized B2B sales engagement
Powerful features to connect LINE and Salesforce.
Embedded Docked Console
View real-time LINE conversations and reply directly beside Contact records within Salesforce.
