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Salesforce
Experience Cloud
Bring your customers, partners, and communities closer to your business
through connected digital experiences powered by Salesforce.
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Connect people to what matters, Wherever they are.
One connected experience for every way people engage with your business.
Create secure. branded digital spaces where your customers, partners, members, applicants or other external users can access information. Complete tasks. and stay connected with your business all on Salesforce.
Connected Digital Journeys
From scattered interactions to One connected journey.
Turn fragmented communication across email, phone, or messaging
into a seamless digital journey that connects with your Salesforce process.
Key Use Case
One platform Many experiences.
Create experiences that fit your business needs and grow with your community.
Digital Community / Hub
Give customers a secure place to manage account information, find answers, submit requests, and track progress.
Share leads, deals, resources, and relevant CRM information with distributors, resellers, or business partners.
Create a central place for information, resources, discussion, and ongoing engagement.
Customer Portal
Partner Portal
Let applicants, grantees, or participants submit information, upload documents, receive updates, and complete next steps online.
Application Portal
Digital Community / Hub
Real impact for your business.
Better experiences outside, Less work inside.
Give external users a better experience. while making your internal work easier and more efficient.
Stronger Engagement
Less Manual Work
Give customers and partners direct access to information, requests, and progress without waiting for internal teams.
Faster Service
Create personalized and branded experiences that make it easier for users to interact with your business.
Keep every external interaction connected to the same Salesforce data and workflows used by your internal teams.
One Connected Process
Reduce repetitive emails, status updates, and manual data entry by allowing users to complete routine actions themselves.
Stronger Engagement
Less Manual Work
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